By now, your team has had time to settle into a rhythm. You’ve seen a few busy services, tackled real customer orders, and hopefully started building some confidence.
But these middle weeks are also when patterns start to form — good or bad. That’s why the Sessions team does a behind-the-scenes performance review from the first 2 complete weeks for every partner.
📊 What We’re Looking At:
⭐ Your average rating (across all brands)
⏱ Your rider wait times and prep times
❌ Any missed items, rejected orders, or platform flags
🛍 How your food is being received based on real customer feedback
🛠 What Might Happen Based on That:
Depending on your performance so far, one of a few things might happen:
You might be invited to a Virtual Cook-Off (VCO) — a hands-on session with a trainer to realign your food with brand and platform expectations. 2 weeks after this you will need to submit 2 photo's of specific menu items for trainer review.
You might have a Support-Focused Follow-Up, especially if certain metrics (like wait time or accuracy) need a quick fix
If your kitchen is performing well, you might get a Check-In Call focused on growth, optimisation, and scaling your momentum
In some cases, you’ll simply receive targeted content to help fine-tune what’s already working.
🎯 Why This Matters:
We don’t wait until something goes wrong. We act early — when we see the signs — so your team can reset or double down at the right time. You’ll hear from us directly if a follow-up is needed, and you’ll always know what the next step is.
Weeks 3–4 are all about course correction or compounding. Let’s make sure you’re in the best position for long-term success.
Go to: Week 4: "4 Weeks In..." - Time to Reflect 💭
Want More Training Content!?
To explore more of our training content, click the 'Our Brands' button below to view content tailored for your brands. Remember to share these with your kitchen team so each team member delivers the same standards and consistency, every time! 🎯