What is EPOS?
EPOS (Electronic Point of Sale) is a system that allows an order to be placed and paid for without using QR codes to scan and order.
A staff member at a venue will be the one operating an EPOS device, and customers will tell them what they’d like to order - more like traditional restaurant, bar and cafe ordering than QR code ordering.
What is a Kiosk?
Kiosk ordering systems are designed to provide a convenient, easy-to-use option for customers who wish to order food without employee assistance.
What you need:
The device (iPad/iPhone) and its passcode (if set)
Wi-Fi credentials for the site
Sessions dashboard access
1) Power on & connect to Wi-Fi
Turn on the device.
Connect to Wi-Fi
2) If you see an Apple ID/iCloud prompt during setup
If you unlock the phone without this prompt and see all the correct apps on the homescreen - Skip to Step 4) 'Register in Sessions Serve'
Tap “Don’t have an Apple ID or forgot it?” → “Set Up Later in Settings.”
Accept the Terms & Conditions to proceed.
3) Check if the device ID (Sessions Limited)
On the device: Settings → General → About → Serial Number (note it).
Report this serial number through Support to check if the ID is associated with Sessions Limited - Support may reach out for help while they associate your device. Once it is associated you will see the following applications:
Sessions Serve
Kiosk (only for Kiosk enrolment)
Google Chrome
Kandji Self Serve
TeamViewer QuickSupport
4) Register the device in Sessions (Serve app)
In the https://dashboard.sessions.co.uk/ dashboard: Settings → Devices → + (top-right) → select “EPOS or Kiosk” > A QR code will be displayed.
2. On the device, open the Serve app and follow the prompts to scan the QR code.
3. Confirm the device shows as Registered/Online in the dashboard.
Quick Troubleshooting
QR won’t scan? Increase screen brightness, clean the camera, or generate a fresh QR from the dashboard.
How to place orders on an EPOS device?
Firstly, a Table must be selected.
Select the item to add to the basket. If there are multiple sizes or modifiers/add ons you will be asked to select those.
Add to the basket
Return to the menu to keep adding items, OR select the shopping cart icon to see your basket.
At the checkout you can still remove or edit items in the order.
Select the payment method
Card - proceed to take a card payment from the customer
Add to tab - add these items to a customers tab for them to pay later
Discount - enter a discount code here to discount the basket total
Managing tabs on EPOS
You can action a few things from a tab which I have demonstrated in the following video:
Rename a tab
Move items from one tab to another
Check out the order history (all the orders placed against this tab)
As well as:
Print a bill
Checkout a tab
Apply a discount
Accepting orders on EPOS
On EPOS devices you can change how orders are accepted.
Go to Settings
Go to the EPOS tab
Tap on “Accepting Orders”
You’ll see three options:
Manually accept orders on this device: Accept from this device and printer terminal
Automatically accept all orders: No orders will be sent to the printer
Manually accept orders on your terminal: Only bar & food terminals can accept and print the orders
Connecting an EPOS device to a card reader
💡 Each reader can be connected to one device at a time! Once a device is paired, it is locked to one device and cannot connect to another unless you choose to unpair the reader from the device.
To pair your device with your card reader:
Ensure your bluetooth is enabled!
Open Serve app
Tap on the “Settings” tab: bottom right
Tap on the “EPOS” tab: top right
Scroll down to “Card reader section”
Choose to “Scan for readers”
You should receive a Bluetooth notification asking you to pair. Choose “pair”.
This should enable the connection with the reader
You should see this:
Connecting an EPOS device to a card reader
💡 Each reader can be connected to one device at a time! Once a device is paired, it is locked to one device and cannot connect to another unless you choose to unpair the reader from the device.
To pair your device with your card reader:
Ensure your bluetooth is enabled!
Open Serve app
Tap on the “Settings” tab: bottom right
Tap on the “EPOS” tab: top right
Scroll down to “Card reader section”
Choose to “Scan for readers”
You should receive a Bluetooth notification asking you to pair. Choose “pair”.
This should enable the connection with the reader
You should see this:
Card Reader First Update
Once the reader has been connected to the device, the reader will need to update and usually this update can take between 5-15 minutes. Subsequent updates will take less time.
For more info about handling and troubleshooting card readers, please see Card Readers Guide