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Freezing & Defrosting Guide

To ensure all food products are frozen and defrosted safely, maintaining quality, freshness, and compliance with food safety standards.

Proper freezing and thawing prevent bacterial growth, food waste, and contamination.


Why It Is Important

  • Food Safety: Prevents the growth of harmful bacteria during thawing.

  • Quality Control: Preserves food texture, taste, and nutritional value.

  • Waste Reduction: Extends shelf life and reduces spoilage.

  • Compliance: Meets food safety and health regulations.

  • Operational Efficiency: Ensures a reliable stock of safe, ready-to-use ingredients.


Freezing Procedures

When to Freeze

  • Freeze food as soon as possible after preparation or delivery to preserve quality.

  • Do not freeze items that are past their “Use-By” or “Discard” date.

  • Only freeze products that have been properly labeled and packaged.

How to Freeze Correctly

  1. Label Before Freezing:
    Each item must have:

    • Product name

    • Date frozen

    • Initials of person freezing

    • Original prep/open date (if applicable)

  2. Example Label:

Mince

Frozen: 10/10/25

Discard: 10/01/26

Initials: AB

  1. Packaging:

    • Use airtight, freezer-safe containers or bags to prevent freezer burn.

    • Remove as much air as possible before sealing.

    • Portion items appropriately for easy defrosting and minimal waste.

    • Ensure liquids have space for expansion (don’t overfill containers).

  2. Freezing Equipment:

    • Verify freezer temperature is -18°C or lower.

    • Never overload freezers — allow air circulation for consistent freezing.

    • Keep a temperature log to ensure consistent performance.

  3. FIFO in Freezer:

    • Clearly label frozen items and rotate using FIFO (First In, First Out).

    • Store older frozen stock at the front and use it before newer stock.


4. Defrosting (Thawing) Procedures

  1. Label the start of defrosting:
    Each item must have:

  • Product name

  • Date product began defrosting

  • Discard date based on defrost time + shelf life once defrosted

  • Initials of person freezing

  • Original prep/open date (if applicable)

Example Label:

Mince

Defrosting: 10/10/25

Discard: 13/10/26

Initials: AB

Only approved thawing methods may be used. Unsafe thawing can cause bacterial growth.

Approved Defrosting Methods:

  1. Under Refrigeration (Preferred Method)

    • Place frozen food in a covered container on the bottom shelf of the cooler.

    • Ensure cooler temperature stays ≤5°C.

    • Allow adequate time (overnight or longer) for full thawing.

    • Keep food covered and labeled with the defrost start date/time.

    • Once thawed, use within 24–48 hours (depending on product).

  2. Cold Running Water Method

    • Submerge product (in a sealed bag) under cold running potable water (<21°C).

    • Keep water running at a steady flow to prevent temperature rise.

    • Never exceed 4 hours under running water.

    • Cook immediately after thawing.

  3. Microwave Thawing

    • For immediate cooking only.

    • Thaw food using the defrost setting and proceed directly to cooking.

    • Do not refreeze or refrigerate after microwaving unless fully cooked.

Do Not:

  • Defrost at room temperature or on counters.

  • Refreeze food once it has thawed, unless it has been fully cooked first.

  • Leave thawed items uncovered or unlabelled.


5. FIFO – First In, First Out

  • Clearly date and rotate frozen items.

  • Always use the oldest frozen items first.

  • Log all thawed items with defrost date and time.

  • Discard any thawed product that exceeds safe holding time.


6. Example Shelf Life (After Defrosting)

Product Type

Storage After Thawing

Max Holding Time

Mince

Refrigerated (≤5°C )

48 hours

Vegan NY Bun

Refrigerated

56 hours


7. Common Mistakes to Avoid

  • Leaving food out to thaw on counters.

  • Forgetting to label thawed items with a defrost date.

  • Mixing thawed and frozen items.

  • Refreezing thawed (but uncooked) food.

  • Overloading freezers or blocking vents.

  • Ignoring FIFO or skipping temperature checks.


8. Manager Responsibility

  • Verify all frozen and thawed products are properly labeled and dated.

  • Conduct daily temperature checks on freezers and coolers.

  • Train staff on safe thawing practices.

  • Discard any improperly thawed or unlabelled product immediately.


9. Quick Reference Reminder

✅ Freeze only fresh, properly labeled products.

✅ Always thaw in the fridge or under cold running water.

✅ Never thaw at room temperature.

✅ Label and date both frozen and thawed items.

✅ Use FIFO for all frozen goods.

✅ Discard if in doubt.


FAQs - Defrosting Procedures


❄️ Freezing & Defrosting FAQs

1. Can I freeze food that’s near its use-by date?

Yes — but only if the product is still within its safe use-by date and of good quality at the time of freezing. Do not freeze expired or spoiled food.

2. How should I label food for freezing?

Include:

  • Product name

  • Original prep/open date

  • Date frozen

  • Initials
    Place the label on the container before freezing.

3. How long can frozen food be stored?

Follow your internal freezer storage chart, but generally:

  • Cooked items: up to 3 months

  • Raw meat: 3–6 months

  • Sauces or soups: 2–3 months
    (Always check for freezer burn or off odours before use.)

4. What is the correct way to thaw (defrost) frozen food?

Use one of these approved methods only:

  1. In the refrigerator (preferred, safest)

  2. Under cold running water (<21°C)

  3. In the microwave, only if cooking immediately afterward

Never thaw at room temperature or on counters.

5. How should thawed food be labeled?

Once removed from the freezer, label it with:

  • “Defrosted on” date

  • “Use by” date (typically within 24–48 hours)

  • Initials

6. Can I refreeze food after thawing?

Only if the product has been fully cooked after thawing.

Never refreeze raw or partially thawed foods.

7. What if a product partially thaws in the freezer?

If ice crystals are still present and the temperature remains below 5°C, it can be refrozen.

If fully thawed or exposed to warmer temperatures, it must be cooked or discarded.

8. How can I tell if food was thawed safely?

Safely thawed food will have been:

  • Labeled with defrost date/time

  • Stored under 5°C

  • No signs of spoilage, odor, or texture change

9. Why can’t I thaw food at room temperature?

Because bacteria multiply rapidly between 5°C–60°C the “danger zone.” Thawing on counters risks food-borne illness.

10. Who checks freezer and defrost procedures?

Supervisors or managers are responsible for daily temperature logs, labeling checks, and verifying FIFO rotation in both freezers and coolers.

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