Your Sessions Serve tablet will soon have an 'Order Ready' button and a 'Need More Time' button - the same controls you already use on Deliveroo and Uber Eats tablets. Here’s what they do, and why pressing them matters.

See below for a preview of how this will look on your Serve tablet.

Right now, the delivery apps guess how long your food takes to make, then send a rider based on that guess. Guess too short and the rider stands around waiting while food goes cold. Guess too long and the food sits on the pass while the rider’s still minutes away.

These two buttons let you tell the platform what’s actually happening in your kitchen - in real time. No more guessing.

Tells the platforms the food is done now, so it goes and finds the closest rider straight away - instead of waiting for its original estimate.

Ideally as many orders as possible, the second it's ready to handover - not just the ones you finished early.

Hotter food our the door, fewer riders hanging around, faster deliveries, more accurate driver pickup times.

Asks the platform to hold their rider back so they don't turn up to an order that isn't ready.

At peak times, big orders, or any time you can see an order slipping behind. The earlier you tap it, the better - this will give the system time to react.

Less crowding at the counter, riders aren't left waiting (and unpaid), and your rider wait time stays green.

Tip: used “Need more time” but the order came together quicker than expected? Just hit “Order Ready” - the two work together.

Every “Order ready” tap does two jobs, not one. It moves that order along - and it feeds data back into the platform’s prep-time model.

That model sets the countdown on every order at your site, including the ones nobody presses a button for. Deliveroo recalculates your Estimated Order Duration on a rolling 14-day basis; Uber Eats run similar loops. Tap consistently and the model tightens around your kitchen’s actual speed.

Skip it, and the model reverts to calculated guesswork - which shows up as wasted rider time on orders you never touched. Treat the button as operational data, not just a courtesy tap

Which orders show the “Need more time” button?

Deliveroo and Uber Eats delivery orders, while the order is showing “Finding rider” or “Rider is on route”.

Can I add more than 10 minutes at once?

No - the sheet only offers two fixed amounts, 5 or 10 minutes, plus Cancel/Close.

I tapped “Need more time” by mistake - can I undo it?

Yes, but only before you confirm - tap Cancel/Close on the sheet. Once you’ve picked 5 or 10 minutes, the only way to clear it is to mark the order “Ready” when it’s actually done.

Why can’t I see “Need more time” once the rider has arrived?

It’s only offered in “Finding rider” and “Rider is on route”. Once the rider is here, holding them back doesn’t help, so the button isn’t shown.

What happens to “Need more time” if Busy Mode is switched on?

The button is replaced with a busy badge. The two can’t run together - both are ways of telling the platform your kitchen needs more time, so only one applies at once.

Why is “Order ready” greyed out and not tappable yet?

For the first 8 minutes of any order, it shows a check icon with a progress ring instead of a live button - that’s normal, not a fault. Tapping it just shows a short info popup. It becomes an active button once the 8 minutes are up.

Can I use “Order ready” on collection orders?

Yes - it works across delivery and collection orders alike.

I tapped “Order ready” by mistake - can I undo it?

Yes, for 4 seconds. An Undo prompt appears at the bottom of the screen right after you tap it. After that it locks in, so only press it when the order is genuinely ready.

I tapped “Need more time” but the order’s ready early - what do I do?

Just tap “Order ready”. It automatically clears the “Need more time” flag or badge on that order - you don’t need to do anything else first.

Reach out to Support via the Support bubble on your dashboard!