What should you be achieving?
Why have we set benchmarks?
At Sessions we want to deliver our Customers the best experience possible and we rely on you to be able to do that!
Your operational metrics directly relate to your sales and should be your key focus!
Better operational metrics = Higher ranking on delivery platforms = Seen by more customers = More sales
What are the benchmarks you need to hit?
Open Rate - 95% or higher
Missing Items - 2% or lower
Rider Wait Time - 7% or lower
Avg New Rating - 4.4* or higher
These benchmarks are suggested by the delivery platforms to ensure you the best results on the platforms.
Sessions may decide to change these benchmarks but all sites will be notified in advance of this happening.
What do these metrics mean?
Open Rate
Check out this article for more detail on how open rate is measured and how you can improve this metric!
Missing items
Check out this article for more detail on how missing items are measured and how you can improve this metric!
Rider Wait Time
Check out this article for more detail on how rider wait time is measured and how you can improve this metric!
Avg New Rating
Check out this article for more detail on how avg new rating is measured and how you can improve this metric!
What happens if I don't hit these benchmarks?
If you fall below these benchmarks we may place you on a Performance Plan. This means you will be set targets to achieve over a set period of time, focussed on the metrics you have fallen below the benchmark for.
It is crucial for you to hit the targets on your Performance Plan so that you can continue working with us.