Deliveroo Remakes

You can apply for compensation should you have to remake the food if the order has not been picked up for a long time. See the details below for how to apply for this:

You can apply for compensation in your Deliveroo Restaurant Hub should you have to remake the food.

• Orders that have not been picked up 15 minutes after the designated rider arrival time are eligible for compensation.
• This is not automatic, you must notify Deliveroo in order to receive this pay-out.
• You can do this through Live Chat on the Deliveroo Hub – please make sure to provide the order number!
• We recommend taking a photo of the completed order as evidence to better your chances at receiving a refund.