What do I need to do in advance of my first day?
Ahead of the Sessions Chef Trainer coming onsite, please ensure ALL of the ingredients & equipment are onsite, ensure that you have briefed your team, and please read & print out the Sessions playbook!
What if I need to move my training?
We understand if you need to change your training date. If you need to change the date, please contact your Sessions Account Manager. However, if a scheduled training days are cancelled with less than 48 hours’ notice, Sessions will charge the Host a “Training Cancellation Fee” of £200, to be taken off their weekly statements once they begin trading.
Do all my staff need to be there for training?
Yes! Please ensure as many members of your team are present at the training as possible.
Do I need to close for the training day?
No, we are happy to work around your service. Where necessary, we are also happy to delay the start time of training slightly if this will help you manage your in house operation.
Where do I order from? Do I use my own accounts or yours?
The majority of products can be worked into your existing supply chain. There may be some specialist ingredients that can only be sourced from 1 supplier. Where this is the case, we will set your account up with the supplier & send over your account details ahead of training & launch so you can place your order.
What happens on training day?
The Sessions Chef Trainer will arrive onsite by 11am and aim to start training by 12pm. Following training, we will then go live on delivery platforms the same evening. The Sessions Chef Trainer will stay on site to support you in your first evening of service.