When does this start?
This comes into effect from the 6th November 2023.
How often does my score change?
You get a new score each month so its super important that you are consistently making sure you are performing well.
Are all my menus impacted?
Yes all of your menus are included. This includes your own brands, Sessions brands and any competitor brands!
Can I opt out?
Unfortunately not, this is mandatory for all menus that trade on the Deliveroo platform.
How will this impact my sales?
This will reward sites that perform strongly with a "Good" or "Great" score with extra perks that will deliver an increase in sales!
Those who are not performing as expected and score "Improve" or "Action" will likely experience a drop in sales driven by both less menu views and lower conversion.
What happens if I get suspended on my Sessions menus?
If you get suspended you cannot trade for a minimum of 60 days and we need to submit a resolution plan to get you reactivated of which there is no guarantee. Sessions may be forced to find a different partner in this instance.