General FAQs
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      1. Sessions Hub
      2. Need to Know
      3. General FAQs

      General FAQs

      Quick Links and FAQs

      Support’s WhatsApp Number - 07415725565 (message, don’t call)

      Serve Dashboard - https://dashboard.sessions.co.uk/home

      Sessions Webshop - https://sessionspackaging.co.uk/

      Bidfood - https://www.bidfooddirect.co.uk/#/home

       

      “How do I contact Support?”

      “How do I talk to an Account Manager?”

      • Ask Support to book a call in with the team

      “How do I change my opening hours?”

      • Go to the Serve Dashboard - https://dashboard.sessions.co.uk/home
      • Go to “Settings”
      • Press “Delivery Opening Hours”
      • Adjust as required
      • Make sure to let us know if you want to set holiday hours/pause for an extended period of time!

      “How do I snooze out-of-stock menu items?”

      "What's a Tier 1 SKU?"

      • Essential ingredients for running the menus, you need to order these to remain compliant
      • They can be found on our Bidfood order forms - https://www.bidfooddirect.co.uk/#/orders/sharedorder

      "Where do I get branded packaging?"

      • From the Sessions Store, link above!

      "When do I get paid?"

      • Invoices are sent on Fridays
      • Payments arrive the following Wednesday

      "How do I see how I'm performing?"

      • Check your metrics in the "Reports" section of the Serve Dashboard 
      • https://dashboard.sessions.co.uk/reports/overview

      "What is the Sessions Score?"

      • A rewards programme through which you could earn up to 3% Cashback!
      • Find more detail on the Serve Dashboard - https://dashboard.sessions.co.uk/reports/sessions-score

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