Kitchen Tips
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      Hot Holding & Keeping Orders Warm

      It's important that we keep all orders inside a hot hold whilst waiting for the riders to reduce cold food and ensure we deliver a great customer experience!

      Here are our top tips for keeping food hot:

      1. Don't prepare food too early. If food takes 5 mins to cook, prepare it 5 mins before the driver arrival time on your ticket.
      2. Make sure you wrap all burgers and put them in the boxes.
      3. Put cold drinks & frozen desserts in another bag before placing next to hot food.
      4. Keep all food orders warm using a heat lamp/hot box.
      5. Only hand orders to riders if they have a thermal bag with them.
        1. You can refuse to hand the order over if they don't have a bag with them.

       

      Here are some links to hot holding equipment we suggest, it's important to invest in this to ensure your tasty orders don't go cold!