What are the next steps after filling in the Master Data forms?
- The account management team will onboard you on all the platforms and send off your details to the supply chain.
- Please place your equipment orders as soon as you have filled out the form.
- Any questions about the equipment, please ask your sales contact.
- Start getting your kitchen prepped for launch.
- Keep an eye out for Whatsapp messages and emails from Sessions regarding the next steps.
Who will my food supplier be?
- You will be automatically set up with a Bidfood account, you will receive your Bidfood login details via email.
- A discount will be applied to your Bidfood account for being a partner with Sessions- we encourage you to use this account for your own brands.
- You can send us the SKUs you use for your own brand and we can add these to your Sessions Bidfood account, potentially with a price reduction too.
- We aim to keep the prices as competitive as possible- please get in touch if you find the same SKU but cheaper using your own supplier.
Can I use my own supplier accounts ?
- You must use our supply chain and SKUs to operate our brands.
- All of our recipes are tested using the specific SKUs on the ordering sheets. This ensures brand quality across all of our sites and reduces the risk of allergies.
- We will automatically set you up with a Bidfood account.
- You will be allocated two delivery slots a week- please let the account management team know if they do not work for you.
Where do I order packaging?
- The packaging is all ordered through the Sessions webshop.
- You must order both the branded and non-branded packaging from this webshop.
When will it be delivered?
- It will arrive 2 working days after the order is placed.
What do I need to do in advance of my first day?
- Place your orders Bidfood and packaging orders.
- Have your call with the Sessions account management team.
- Ensure that all equipment is onsite and is plugged in!
- Print out the playbooks.
- Inform all your staff of the training.
- Tidy your Kitchen.
The training day
Is the training day one or two days?
- The training is one day.
What time will the chef come?
- Depending on your brands the training will begin at different times:
- 9am start time for 3 brands
- 11am start time for 1/2 brands
- The chef trainer will be in touch a few days before the launch to go through any questions you may have and schedule the time of the training.
You will train and launch on the delivery platforms on the same day.
What happens during the training?
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During the day the chef trainer will cover the brand’s history with you and your team, and will go through the prep for the day (and for your first service!).
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They will also talk you through the tablet operations, and make sure everything is working in terms of tech. They’ll place an order for each one of your brands to make sure the driver finds the site easily (and you’ll also get your first of many 5 star reviews!).
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Your team will be walked through the menu items, and the trainer will make sure they’re all trained on the recipes, as well as the building and packaging of dishes. Once they (and most importantly, you!) are comfortable that the team is ready, they will open the (virtual) doors and you are ready to go!
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They can only launch your site if you have all the packaging and ingredients on site, so it’s important you flag any issues with deliveries as soon as possible.
What if I need to move my training?
- If you need to change your launch date, please contact your Sessions Account Manager.
- We need at least 48 hours notice before a cancellation.
- Otherwise, a “Training Cancellation Fee” of £200, to be taken off their weekly statements once you begin trading.
Do all my staff need to be there for training?
- Yes! Please ensure as many members of your team are present at the training as possible. Especially, the Head Chef.
- If not all your staff can make the training, please ensure that they watch all the training videos.
Do I need to close for the training day?
- No, we are happy to work around your service.
- Your chef trainer will be in contact via Whatsapp to schedule the start time.
- We aim for an earlier start time so we do not cut into your evening service.
Do I need to set up any tech?
- No, our account management team deal with all the tech- there is no need to onboard yourself onto any platform.
- The chef will also bring all the tech on the day to your site.
- They will set your hours and get everything plugged in and ready to go.
Post Launch:
When will I be paid?
- You will receive your financial statements on a Friday and be paid the following Wednesday.
How long is my trial period?
- Your trial period lasts a full 5 weeks ending on a Sunday
Why do I have a trial period?
- Sessions want to ensure your first 5 weeks after launch run as smoothly as possible.
- You will have post-launch calls with the the account management team to monitor your operational and sale performances.
- Passing the trial period is based on metrics such as weekly sales, open rate, missing items, rider wait time etc.
Who should I contact after launch if I have a problem?
- The Whatsapp group that your business development manager made will be closed after launch.
- We have a dedicated host support that will answer any questions you have.
- The number is +447415725565 and they'll be able to help as the Whatsapp groups are not monitored after launch!
Can my friends and family try the brands?
- Yes of course! We encourage this.
- After launch we will provide you with voucher codes for you to send out to your friends and family!
- This is also an opportunity to boost your ratings and get some constructive feedback!