Please see an overview below on how to use your Serve tablet!
USING YOUR TABLET
Your tablet is assigned to your restaurant, and so you do not need to ‘login’ as it is constantly set to be open for your site.
Your wifi connection is set inside the tablet settings, not the Serve app.
Your tablet should be kept permanently plugged in, and under the ‘display’ section (“Sleep” > “Never”) of settings you can make sure the screen does not close.
Receiving live orders:
- All live orders come into the “active” section of your tablet. The most recent order is at the top, this will move to history once the order is marked as completed.
- Ticket printing will happen as normal - if you prefer double ticket printing, you just need to request thsi from our team and manually split the double ticket.
- The tablet takes Deliveroo, Uber & Just Eat orders, but please note that you will need each brands’ Just Eat tablet on site & switched on in order to take Just Eat orders.
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- You can ‘split’ your hours to accommodate a lunch break or split shift. These hours apply across all menus and platforms.
- It is really important you always save any changes to your hours. Your opening hours can be edited in tablet. This is via Settings > “Opening times for delivery”.
- Menu availability is also managed inside the tablet, under Settings > Manage Availability. You can choose how long you want to mark an item as out of stock to customers.
- You must mark something as out of stock anywhere you see it, or it may come through in a bundle or on another menu. The best way to do this is use the search function, which will show all the places on your menus that the item shows (e.g search “Mayo” to remove it from all menus).
- Again, you must press SAVE (top right) in order for these changes to go through to the platforms.
Tracking your orders
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- You can access standard sales reports in the tablet, showing sales within different time-frames. This is inside Settings> “view Reports” > select time-frame at the top. We strongly recommend using your dashboard to track sales reports, as you can view more time-frames and compare this against your delivery metrics such as missing items.
Common Questions:- Where can I track the riders? This is not supported by the platforms.
- Just Eat orders print late? Just Eat will only send a ticket to print when the rider is assigned. You still have the full prep time from the time the ticket prints.
- I marked it out of stock but I got an order? You always need to press SAVE, and make sure the item is marked out of stock wherever it appears and on each menu. You will always be given the option to either save or discard your changes.
- I need to call the customer? All the information provided by each platform required to complete an order is on the ticket, including contact information.
USING YOUR SESSIONS SERVE DASHBOARD
Your Sessions Serve dashboard is your one-stop-shop for all things Sessions. You can track live orders here from anywhere, as well as reporting and details on your delivery metrics (operations) and Sessions Score.
This is what your dashboard navigation looks like.
- Orders is where you can track live orders, and view an ‘order history’ detailing each order for the last 7 days.
- Reports is likely what you will use the most, and it details how your restaurant is doing both operationally and regarding sales volume.
- ‘Sales’ does what it says on the tin. Track all your sales data here, based on time-frame. You can also see your sales mix here, under ‘Categories’ or ‘Items’ at the top.
- ‘Sessions Score’ is where you can see how you are tracking on your cash-back incentive. This will show you if you are supply-chain compliant (and therefore eligible) and then the cash-back amount you can earn.
- ‘Delivery Metrics’ is where you can track all your operational metrics for your delivery brands. This data is the same as what is in the PDF document you receive via email - you just have more access to play with what you want to see.
- ‘Venue’ is where you can access details on the tech in your venue - Support may ask you to go in here to send them a device ID (under “Devices”).
- ‘Settings’ is where you can edit who has access to your account - ‘Manager’ has the least access whilst ‘Owner’ has the most. A ‘manager’ seat can only see sales, but cant see reporting like the Sessions Score.
HOW CAN YOU ACCESS SUPPORT?
- THE TABLET has support available under Settings>Customer Support. This is the same team that you speak with on Whatsapp, and their response time is under 15 minutes and they can escalate anything they cant fix immediately
- WHATSAPP isnt going anywhere - +44 7415725565 - you can reach our team here and the operate out of standard office hours.
- EMAIL also goes to the same team, available at partners@sessions.co.uk.
If you need support but aren’t sure what the issue is, please do just ask.
Support Whatsapp +44 7415725565