Please see more information here on how to use Serve!
USING YOUR DASHBOARD
Your Sessions Serve dashboard is your one-stop-shop for all things Sessions. You can track live orders here from anywhere, as well as reporting and details on your delivery metrics (operations) and Sessions Score.
This is what your dashboard navigation looks like.
- Orders is where you can track live orders, and view an ‘order history’ detailing each order for the last 7 days.
- Reports is likely what you will use the most, and it details how your restaurant is doing both operationally and regarding sales volume.
- ‘Sales’ does what it says on the tin. Track all your sales data here, based on time-frame. You can also see your sales mix here, under ‘Categories’ or ‘Items’ at the top.
- ‘Sessions Score’ is where you can see how you are tracking on your cash-back incentive. This will show you if you are supply-chain compliant (and therefore eligible) and then the cash-back amount you can earn.
- ‘Delivery Metrics’ is where you can track all your operational metrics for your delivery brands. This data is the same as what is in the PDF document you receive via email - you just have more access to play with what you want to see.
- ‘Venue’ is where you can access details on the tech in your venue - Support may ask you to go in here to send them a device ID (under “Devices”).
- ‘Settings’ is where you can edit who has access to your account - ‘Manager’ has the least access whilst ‘Owner’ has the most. A ‘manager’ seat can only see sales, but cant see reporting like the Sessions Score.
HOW CAN YOU ACCESS SUPPORT?
- WHATSAPP isnt going anywhere - +44 7415725565 - you can reach our team here and the operate out of standard office hours.
- EMAIL also goes to the same team, available at partners@sessions.co.uk.
If you need support but aren’t sure what the issue is, please do just ask. Please note that often issues sit with the delivery platforms, but we can raise tickets with them on your behalf as a Sessions partner.