This article will explain why you need to update your details in the Sessions Dashboard, and how to do so.
To receive your payouts securely and on time, make sure your payment details are up to date in the Sessions Dashboard.
✅ When to update
If you've recently joined Sessions, you’ll need to complete this step before your first payout can be processed.
🔒 Why it's required
Sessions uses Stripe, our third-party payment provider, to manage payouts. Stripe is regulated and requires each account to complete a short KYC (“Know Your Customer”) process for legal compliance.
How to update your payment details so you can receive payouts
Go to your Sessions Dashboard homepage
You’ll see a banner prompting you to set up your payment details
Only 'Owners' can do this
If you can’t see the option, you may not have the right permissions. You can check who your venue owner is by going to Users in the Sessions DashbaordYou’ll need the following:
- A valid form of ID (e.g. passport or driving licence)
- Your business bank details
- Around 5–10 minutes to complete the process
Using Stripe allows us to process your payouts securely, reliably and in line with financial regulations.
If you’d like to learn more about Stripe’s KYC requirements, read here.
What if I need to change my payment details later?
Venue Owners can easily edit their payment details in the Payouts section of the Sessions dashboard.
Learn more about Sessions User access levels
Security
Your information is entered directly into Stripe’s secure system.
Only you can manage your Stripe account details.
If you need to change something later, you can log back into Stripe via the Serve dashboard.
Need help?
If you get stuck, Stripe will show you what information is missing or incorrect.
If you’re still having issues, contact our support team. We can only step in in emergencies to amend Stripe account details.
Remember: Payments can’t be sent until your Stripe account is set up and verified.
