This article will explain how to use your Sessions Tablet.
Login & Usage
Your tablet is pre-assigned to your venue - there’s no need to log in. Orders and corresponding tickets are accepted and printed automatically. Your culinary trainer will ensure everything is working correctly on your launch day.
To keep things running smoothly:
Always keep the Tablet plugged in
Go to Settings > Display > Sleep and set it to Never so the screen stays on
WiFi Connection
Your WiFi connection is managed through the Tablet settings, not the Sessions Serve app.
If your tablet isn’t receiving orders:
Check your internet connection in Settings > Network
Reconnect to your WiFi if needed
Still having issues? Contact Support via the chat bubble in the bottom-right corner of your Serve dashboard
Replacing the Printer Paper
The Serve tablet uses thermal printer paper rolls. To replace:
Flip open the orange printer case
Insert the paper roll into the top of the terminal
Make sure the loose end of the paper faces upward
Close the orange printer case securely
Test by printing a recent order from the tablet
If nothing prints, check for:
Paper inserted upside-down
Low battery or loose connection
Error messages on screen