Your Sessions Serve tablet now has the 'Order Ready' button - the same controls you already use on Deliveroo and Uber Eats tablets. Here’s what they do, and why pressing them matters.
See below for a preview of how this will look on your Serve tablet.
How to Use Order Ready
Tap the check pill on the order card once it's actually ready. (You cannot activate this for the first 8 minutes of the order - before this a progress icon will show and will become tappable after this)
The pill turns into a black "Order ready" badge.
A confirmation bar appears at the bottom for 4 seconds with an Undo option - after that it locks in.
This also clears any "Need more time" flag already on that order.
Why It Matters
Right now, the delivery apps guess how long your food takes to make, then send a rider based on that guess. Guess too short and the rider stands around waiting while food goes cold. Guess too long and the food sits on the pass while the rider’s still minutes away.
These two buttons let you tell the platform what’s actually happening in your kitchen - in real time. No more guessing.
"ORDER READY" - Tap it the moment the order is bagged
What it does
Tells the platforms the food is done now, so it goes and finds the closest rider straight away - instead of waiting for its original estimate.
When to use
Ideally as many orders as possible, the second it's ready to handover - not just the ones you finished early.
The payoff
Hotter food our the door, fewer riders hanging around, faster deliveries, more accurate driver pickup times.
The Feedback Loop
Every “Order ready” tap does two jobs, not one. It moves that order along - and it feeds data back into the platform’s prep-time model.
That model sets the countdown on every order at your site, including the ones nobody presses a button for. Deliveroo recalculates your Estimated Order Duration on a rolling 14-day basis; Uber Eats run similar loops. Tap consistently and the model tightens around your kitchen’s actual speed.
Skip it, and the model reverts to calculated guesswork - which shows up as wasted rider time on orders you never touched. Treat the button as operational data, not just a courtesy tap
FAQs
Why is "Order ready" greyed out and not tappable yet?
For the first 8 minutes of any order, it shows a check icon with a progress ring instead of a live button - that's normal, not a fault. Tapping it just shows a short info popup. It becomes an active button once the 8 minutes are up.
Can I use "Order ready" on collection orders?
Yes - it works across delivery and collection orders alike.
I tapped "Order ready" by mistake - can I undo it?
Yes, for 4 seconds. An Undo prompt appears at the bottom of the screen right after you tap it. After that it locks in, so only press it when the order is genuinely ready.
Any questions?
Reach out to Support via the Support bubble on your dashboard!
Any questions?
Reach out to Support via the Support bubble on your dashboard!