This article will provide a guide to increasing order accuracy.
Inaccurate orders, otherwise known as missing items, occur when items are either missed from an order or prepared incorrectly. Importantly, this includes incorrect items, not just items that are missing from the order.
For example, giving a customer Pepsi instead of Coke, or missing an ingredient in a menu item, such as chopped chives, would count as inaccurate orders.
Not sure where to track your Inaccurate Orders? Check out our guide to reading your metric reports!
So why is it important to reduce missing items? Read on below! 👇🏻
Ensuring customers receive all the items they order is a key part of the reliability of ordering from your business. When customers receive orders with missing items, it can create a poor customer experience and make them less likely to order again, give you a bad rating AND lead to customer refunds.
Order accuracy can lead to higher ratings and improve the success of your business, as it has a positive impact on your position in the restaurant list.
Let’s look at a video from Uber Eats that will help you understand how to minimise order errors 👇🏻
Great advice from Uber Eats, right? So what are the key takeaways?
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Below is a video of a perfectly packaged order that incorporates these crucial steps 👇🏻
To recap:
Missing Items refer to orders that are either incomplete or prepared incorrectly.
Minimising missing items is crucial for customer satisfaction, leading to better ratings, repeat orders, and improved visibility for your business.
Key steps to reduce errors include updating item availability, organising a dedicated packing area, and physically ticking off items on the order ticket as a final check.
From what you’ve learned here, have a think about how your own kitchen is setup, and what systems you could implement to help you to reduce prep time?
Not sure where to track your Inaccurate Orders? Check out our guide to reading your metric reports!