Sessions

Your Operations

Where do I find my delivery metric reports?

How to Read Your Reports

Your revenue is directly tied to your operations. We help you track the essentials to keep your sales high

Your Operational Metrics

What do ratings mean, and why do they matter?

Ratings

Why is maintaining a 100% open rate important?

Open Rate

Why is it essential to ensure order accuracy?

Inaccurate Orders

Why is it best to keep rider wait time down?

Rider Wait Time

Rejected Orders

Become an expert in delivery metrics to drive strong operations and keep customers coming back to your menus

Most Important Metrics to Watch

How to Improve Rider Wait Time

How do you reduce the time it takes to prepare orders?

How to Improve Prep Time

How to improve Inaccurate Orders & Missing Items?

Inaccurate Orders & Missing Items Update

How do you guarantee the accuracy of your order preparation?

How to Improve Inaccurate Orders

How to Improve Your Metrics

MVP - Most Valuable Promotion

What are some ways to increase the number of orders I receive?

Top Tips For Delivery Success

Discover how you can grow your sales and increase visibility on the delivery platforms

Growing your Sales

What is a Virtual Cook-Off, and what happens during a Virtual Cook-Off?

Virtual Cook Offs (VCOs)

Delivering the same great dish, every time.

Consistency is Key - A Guide to Your Competitive Advantage

How to strategically use busy mode in your kitchen

Busy Mode Essentials: Managing Volume Confidently

Deliveroo now has 'Rider Check-In Tags', read more here to understand how they work

Deliveroo Rider Tags

How and when should I get in contact with Sessions?

Stay in Touch!

Mystery Shopping

This article will explain Sessions' approach to allergy orders

Sessions Allergy Order Policy

How to protect your customer's orders during the cold season.

Cold Weather Delivery Essentials: Keeping Orders Hot & Consistent

New Starter Guide

Regular training video refreshers help protect brand standards by keeping your team aligned on the correct builds, packaging, presentation, and customer experience expectations.

Training Videos: How and When to Use

Success with Sessions

Why do I need an FSA rating above 3 stars?

FSA Rating

How do I schedule an inspection to improve my FSA rating?

Booking an FSA Inspection

How do I improve my food hygiene standards?

Hygienic Food Handling

How do I improve my food safety standards?

Management of Food Safety

Cleanliness of Building and Facilities

The steps that protect your stock, your customers, and your rating when it gets hot.

Cold Chain Management in Warm Weather

Maintain your hygiene standards to ensure you are delivering the best quality to your customers

Health & Safety

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Sessions Dashboard

Find answers and get help from Intercom Support and Community Experts

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