Customer Safety Comes First
Our kitchens handle multiple allergens and use shared equipment, surfaces, and cooking areas. Because of this, we cannot guarantee food will be free from allergens.
NO ALLERGY ORDERS ALLOWED
We do NOT accept or prepare allergy-specific orders.
This includes:
Allergy-related substitutions
“Made separately” requests
Verbal assurances of allergen-free food
There are NO exceptions.
WHAT YOU MUST DO ✅
Politely decline all allergy orders
Clearly explain the risk of cross-contamination
Follow this policy every time
Ask a manager for support if needed
WHAT YOU MUST NOT DO ❌
Do not promise food is allergen-free
Do not suggest alternatives or workarounds
Do not make personal judgments or guesses
Do not make exceptions “just this once”
WHAT TO SAY TO CUSTOMERS
“I’m really sorry, but due to the way our kitchen operates, we can’t safely accommodate allergy orders because of the risk of cross-contamination.”
If needed:
“For safety reasons, we’re unable to accept allergy-specific requests.”
REMEMBER
This policy protects customers from serious harm
Saying NO is the correct and responsible action
Making exceptions could put someone at risk