This article will provide advice on ways to try and increase the orders your menus receive.
Below are the key ways you can grow your sales, based on what we see working best across our top-performing partners.
We're also always working in the background to help increase your sales - check out our MVP strategy to find out more.
1. Open during peak hours
The busiest times for delivery are weekday evenings and weekends - especially between 5–9pm. If your kitchen is offline during these times, you’re likely missing out on the highest volumes of orders.
Tip:
Use your Sessions Dashboard to set your hours so you’re always live during peak demand.
2. Keep everything on your menu available
Running out of key ingredients means items go offline, limiting what customers can order. If you limit your menu offering, there is less variety for customers, meaning they may well order from competitor brands.
To stay fully stocked:
Check your inventory before busy periods. Make absolutely sure you've got all our Tier 1 products in stock.
Order in advance via Bidfood
Keep backup packaging in stock via the Sessions Store
3. Maintain strong operations
Your operational performance directly impacts your visibility, growth, and customer satisfaction.
We track key performance indicators like:
Ratings
Open rate
Inaccurate orders
Rejected orders
Rider wait time
You can read more about these metrics, and how to improve them, here.
4. Deliver great customer experiences
Customers love consistency. Fast, accurate, and well-presented orders drive repeat business, high ratings, and brand loyalty. Customers will come back time after time for reliable dishes they know they adore!
To stand out:
Tick off items on the ticket as they are prepared to avoid inaccurate orders
Double-check each order before hand-off
Keep cold drinks and hot food separate - staple a separate bag for drinks to the grab bag
Refuse riders without thermal bags
Write a pleasant message to the customer on the ticket, or on the bag
5. Reach out if you need help
If anything is blocking your ability to achieve a 5★ customer experience, our Support, Partner Success and Culinary teams are here to help.
Need to train new staff? Trying your best but still getting low ratings? Taking a break for holiday or renovations? Let Support know through the Chat Bubble in the bottom-right!