This article will explain how and when to contact us, and how we’ll contact you.
How to Contact Sessions
Our Help Centre and Support Team are available 7 days a week through the Chat Bubble via message. This is undoubtedly the fastest way to get assistance for most problems.
If you’d like to speak with your Partner Success Manager, please message the chat bubble, and ask an agent to book you in a call. Your Partner Success Manager is available to call via appointment only from Monday - Friday. We’re happy to discuss anything about our partnership and love hearing from you, even if it’s just to check-in!
How Sessions Will Contact You
We send many messages and announcements through email and WhatsApp - please make sure you’re keeping an eye on your inbox for important notices!
This includes our weekly Newsletter, sent on Thursday afternoons.
If you don’t think you’re receiving our correspondence, please make sure to let our Support team know as soon as possible.
Please also check you’re signed up to receive regular metric reporting and invoice notices through your user settings on the Sessions Dashboard.
Need to Close?
Please let us know if you’re closing for an extended period of time for vacation or refurbishments. Keeping us in the loop about your operations really helps - we might be able to offer advice or assistance if you’re particularly struggling for any reason.
If you do need to close, please leave your tablet plugged in and switched on (if possible) and pause your menus by clicking the 3 dots next to the menu, and turning the availability off.
If it won’t be possible to leave your tablet on, it’s all the more important to let us know that you’re closing!