How to Reactivate Your Delivery Platform After Resolving FSA Rating Issues
If your menu has been disabled due to a low Food Standards Agency (FSA) rating, you can follow these steps to help us reactivate your account. This guide outlines the requirements and process to ensure a smooth reactivation.
Overview of FSA Rating Requirements
Delivery platforms often require businesses to maintain a minimum FSA rating to remain active. If your venue scores below 3* on an inspection, it is likely that the platforms will disable your menus. You will need to provide proof of an improved rating to meet the platform's requirements. The minimum score of 3 is required for reactivation.
Steps to Update and Provide Your FSA Rating Link
Improve Your FSA Rating: Work with your local health authority to address any issues and improve your FSA rating.
Wait for the Updated Rating to Appear: After inspection, we need to wait until the score is publicly available on the FSA website. This can take up to 21 days to update online: https://ratings.food.gov.uk/
Obtain the Public Link: Once the updated rating is live, copy the public link to your FSA rating page.
Process for Reactivating Your Delivery Platform
Submit the Updated FSA Link: Share the public link to your updated FSA rating with our support team
Request Reactivation: Inform the support team that your rating has been updated and request reactivation of your account.
Platform Processing: We will then submit the new rating to the platforms. Please note this can take up to two weeks, and Sessions are unable to expedite the process.
Common Issues and Troubleshooting Tips
Delayed Updates on the FSA Website: If your updated rating is not yet visible on the FSA website, wait until it appears before submitting the link.
Incorrect or Broken Links: Double-check the link to ensure it directs to the correct and updated FSA rating page, and that the address matches your menu address.
Platform-Specific Requirements: Some delivery platforms may have additional requirements for reactivation. Please contact our support team via the dashboard for clarification.