This article will explain common troubleshooting steps if you run into any issues with your Sessions Tablet.
1. Restart the Serve app
This is always the first step we recommend.
To restart the app:
Tap the square icon in the bottom-right corner of your tablet
Swipe the Serve app upwards to close it
Tap Store on your tablet
Reopen the Serve app from the Store screen
2. Fixing WiFi connection issues
WiFi problems are common - and often easy to solve.
Try the following:
Restart the tablet
Turn the device off and on. This resolves most connection issues.Restart your router
Turn your router off, wait 5 minutes, then turn it back on.Forget and reconnect to your WiFi network
In your tablet’s WiFi settings, tap your network, select "Forget", then reconnect with your password.Use Flight Mode trick
Turn on Flight Mode, then restart the device. Once restarted, turn Flight Mode off and reconnect to WiFi.
3. Turn up the volume
If you’re not hearing order notifications, check your volume settings:
Go to Settings > Sound
Adjust the Media and Ring & Notification* volumes as needed
*At this time, it is not possible to change the order notification sound on your Sessions Tablet
4. Updating the Serve app
We’re always improving the Serve app to add features and fix bugs. Make sure your app is up to date.
To update the app:
Close the app (tap the square icon and swipe it up)
Go to Store
Search for Sessions
If there’s an Update button, tap it
Reopen the Serve app from the Store
If no update is available, you already have the latest version.
If problems continue after trying these steps, get in touch with Support through the Chat Bubble.