⭐️ Good to know - Sessions automatically dispute every refund request over £5 for orders on Deliveroo and Uber Eats!
Sessions receive data from the platforms for any orders where a refund request has been raised by the customer. You can view which orders have had refunds raised against them in the 'Payouts' section of your dashboard.
Head to Payouts > Click into the payout date > Refunds
Here's how it works:
To protect your revenue, Sessions automatically disputes every customer refund request over £5.
Here's a quick breakdown of the process:
Refund Request: When a customer requests a refund via a delivery platform, the platform initially deducts the amount from your payout. This could be due to missing items, wrong customisations etc.
We dispute this: Sessions automatically file a dispute on your behalf, if the value is over £5. Because processing takes time, the deduction will appear in your "Refunds" section before a decision is reached.
If the dispute is successful, the funds are returned to you and visible under "Contested Refunds."
Timing: Recovered funds may take up to two payout cycles to appear
If you would like to request information for the refund reason, please fill out this form here with the order details. Our support team will reply within 24 hours via the dashboard