Congratulations on going live! Everything you need day to day — training videos, reporting, ordering Bidfood and packaging — is on your Sessions Dashboard, with Support available through the chat bubble.

Your 10-week launch roadmap below is designed to help you get the basics right for your new brands while every early order counts the most to your customer, and to the platform rankings. Get it wrong in the first few weeks and you lose that new customer the same as you would in month six, except they never come back to tell you why. So what does your Roadmap look like?

🔪 Week 1: Launch + Expectations (see below) - what we expect from every Partner from day one, and what to focus on during your first week.

📈 Week 2: Know Your Numbers - what each of the performance metrics means and what good actually looks like.

💻 Week 3: Your Virtual Cook-Off - A one hour virtual cook-off with a Sessions Trainer, including a performance review. This is the most valuable part of the first 10 weeks.

🔎 Week 5: Getting Found - How the platforms actually work and how they decide what a customer sees.

♻️ Week 7: Refresh Your Team - Standards are easy to stray from for new menus, so catching and correcting the small shortcuts and inconsistencies now is crucial.

👁️ Week 10: Your 10-Week Review - A holistic view of your first 10 weeks, what has improved since launch, what's still off the standard, and what to focus on next.

Expect a call from your Account Manager within the first week to introduce themselves, where you can raise anything that's come up since you went live, and where they'll book in your Virtual Cook-Off (VCO) with a Trainer within the next 1-2 weeks after that.

In week 3 you or your kitchen team will attend a Virtual Cook-Off with a Trainer. Every partner gets one and it is not a test. Your trainer will have looked at your numbers and your recent reviews beforehand, so the hour goes on fixing things rather than finding them, and making improvements where they can.

Each delivery platform pushes new restaurants up the list for your first 30 days. Around week five that boost ends and your orders could visibly dip. It happens to everyone, and where you land afterwards is set by what you do in these first four weeks. This is why engagement during your first few weeks is critical.

Whatever your team does in the next few weeks becomes the way they do it. If anyone building orders on this brand was not at training — including a new starter next month — get them through the real training videos before their next shift. Not a verbal handover from whoever is on. All training videos are accessible on the Help Centre, however you can share the playlist links below with your team/group chats.

🫂 Our Commitment to the Customer
We commit to delivering food that meets defined brand standards, every time, across every kitchen.

✅ Our Commitment to Quality
We commit to a consistent, reliable customer experience, regardless of where an order is made.

🛡️ Our Commitment to the Brand
We commit to protecting each brand's integrity and reputation by maintaining consistency and standards at scale.

🎯 Compliance & Cashback

We reward good performance with up to 3% cashback, paid out every month. To be eligible for this cashback, we expect full compliance with our Tier 1 products across the supply chain. Compliance is calculated from your stock utilisation against customer orders, and only compliant sites are eligible. You can check your status any time on your Dashboard homepage, under Sessions Score + Compliance. Fall out of compliance and we will send nudges to help you get back into it.

👊🏽 What This Means for You
To uphold these commitments, every Partner is expected to meet these minimum operational standards, or be on course to achieve them after their first 10 weeks:

Ratings 4.3★+
Inaccurate Orders <2%
Rider Wait Time <7%
Open Rate 95%+

Tier 1 Compliance 100%

Where performance or non-compliance sits below standard over a prolonged period, your brands are at risk of being paused or removed. A badly performing brand isn't sustainable on the delivery platforms, as visibility drops sharply, and the brand stops being worth running.

The below article is our top 3 most asked questions during a Partners first week. Again, if you have any issues please reach out to Support via the chat bubble located on the bottom right of your Sessions Dashboard.