This article will explain why the ratings you receive are so important, and how to improve them. Unsure where to check your metric reports? Read our guide
Your Average New Rating is calculated out of 5 stars. We aim for a rating of 4.5★ or above, with a minimum expectation of 4.3★. This average is based on customer reviews across all platforms and all menus.
High ratings matter from day one. They shape your customer-facing rating on delivery platforms - and directly impact your visibility.
A low rating will push your menus further down the algorithm, reduce your visibility to customers, and ultimately lead to fewer orders.
A strong rating tells us (and your customers) that you're delivering a great experience.
Tips to help you earn 5★ reviews:
Follow the build sheets (our laminated guides to constructing Sessions menu items) and keep them visible for your team - ideally, on the wall above your station for Sessions brands
Use the correct branded packaging - it’s required for operating the brands and creates a great experience for customers. Check out our guides in the Our Brands section of the Help Centre for a reminder of our packaging requirements!
To combat poor reviews caused by delivery issues:
Only hand over food to drivers with thermal bags - ask them to collect one if they don’t have it
Report driver issues directly to the delivery platform
Looking for other ways to maximise your ratings? Check out our top tricks for delivery success